Freedom Air & Heat, Inc. Customer Creed

A customer is:

• The most important person in any business
• Not dependent on us – we are dependent on them
• Not an interruption of our work – they are the purpose of it
• Does us a favor when they call – we are not doing them a favor by serving
• A part of our business – not an intruder
• Not a cold statistic – is a flesh and blood human being with feelings and emotions like us
• Not someone to argue or match wits with
• A person who brings us their needs – it is our job to fulfill those needs
• Deserving of the most courteous and attentive treatment we can give
• The person who makes it possible to pay our salary
• The lifeblood of this and every business
• Likes to trade with a progressive firm that supports the community
• Freedom Air and Heat, Inc. credits its success to continued adherence to this creed.

As a Carrier Factory-Authorized Dealer, we are able to offer Carrier’s 100 percent satisfaction guarantee on all new systems. We have been leaders in our area for several years in the installation of PURON (the new replacement refrigerant) Systems and our customers are very satisfied.

We employ N.A.T.E.-certified technicians (a nationally recognized rigorous and thorough technical certification program). Click here to visit their website.